Privacy & cookie policy

Who we are

This website is run by Abbotts Build Hub Ltd, a company registered in England & Wales (company number 16211238), registered office 18 Hoffmanns Way, Chelmsford, CM1 1GU. We are the data controller for the personal information described here. You can contact us about anything in this policy at info@abbottsbuildhub.co.uk or on 07967 232435.

What we collect and why

When you ask for a quote

Our quote form asks for your name, phone number and postcode, and optionally your email address, the type of project, your timescale and a description of the work. We use this to contact you about your enquiry, arrange a home visit and prepare a quote. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries.

We also record technical details with each enquiry: the page you were on, the page you first arrived on, the advert or link that brought you to the site (for example a Google Ads click reference or campaign tags) and your IP address and browser type. We use these to protect the form from abuse and to understand which of our adverts produce enquiries. Our lawful basis is our legitimate interest in running and improving our marketing.

When you call, email or message us

If you contact us by phone, email or WhatsApp we keep the details you give us so we can deal with your enquiry. WhatsApp is operated by WhatsApp (Meta), whose own privacy policy applies to messages sent through it.

Visit statistics on our own server

Our website records which pages are viewed, which links to call, WhatsApp or email us are tapped, and the website or advert a visitor came from. This is done on our own server without cookies and without storing anything on your device. Visits are counted with an anonymous code made from your IP address and browser, combined with a secret that changes every day, so the code cannot be linked to you or followed from one day to the next. We use these figures to understand how the site and our adverts perform. Our lawful basis is our legitimate interest in running the website.

Customers

If you become a customer we keep the information needed to carry out the work, invoice you and meet our legal and accounting obligations.

Cookies

We only set cookies that are strictly necessary unless you choose to accept others.

• Strictly necessary: a security cookie (csrftoken) that protects our forms, and a session cookie set when you send an enquiry. These are always on.
• Security check: our forms use Cloudflare Turnstile to tell people from automated spam. It processes technical information about your browser for that purpose only.
• Analytics (only if you accept): Google Analytics cookies (for example _ga) that help us understand how visitors use the site.
• Advertising (only if you accept): Google Ads cookies (for example _gcl_au) that tell us which adverts led to an enquiry and help Google show our adverts to people likely to need them.

Your cookie choice is remembered in your browser. You can change it at any time: open cookie settings. If you reject analytics and advertising cookies, Google may still receive limited, cookieless information about visits and conversions (Google Consent Mode) which it uses in an aggregated, modelled form.

When you send an enquiry, and you have accepted advertising cookies, we may share a scrambled (hashed) copy of your email address and phone number with Google so it can measure whether our adverts led to your enquiry (Google's enhanced conversions). Google cannot read the original details from the hashed copy.

If you reached us through one of our Google adverts, we may later tell Google whether your enquiry led to a quote or a job, and the value of that job, using the advert's click reference (and, only if you accepted advertising cookies, the hashed details above). No names, addresses or messages are shared. This helps us show our adverts to people likely to need our work, and relies on our legitimate interest in measuring our marketing.

Who we share it with

We never sell your information. We share it only with services that help us run the business, under contracts that protect it:

• our website hosting provider (Hostinger), which stores the website and enquiry records;
• our email providers, which deliver enquiry notifications and our replies;
• Google (Analytics and Ads) and Cloudflare (Turnstile) as described above;
• professional advisers and authorities where the law requires it.

Some of these providers may process information outside the UK. Where they do, transfers are protected by UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

How long we keep it

Enquiries that do not lead to work are deleted within 2 years. Customer records are kept for 6 years after the work is finished, to meet tax, accounting and warranty obligations. Visit statistics are kept for up to 26 months.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to object to marketing at any time. To use any of these rights, email info@abbottsbuildhub.co.uk. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We will update this page if the way we use personal information changes. The date at the top shows when it was last changed.